Support Packages

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Computer Support Packages From Renaissance

engineers

Engineers

Who fix issues quickly and offer good advice when required.

Computer Support

By engineers regularly trained in and exposed to a wide range of technologies.

A Company

That provides a full monthly report of all support work done and has a system that allows nothing, however small, to slip through the net.

Renaissance

Goes above and beyond when solving all support issues and dealing with third parties on your behalf.


Our Support Packages

Pay As You Go - Use us when you need us

We are always available and your computer equipment will receive our prompt attention. You call when you need us and we charge on an as used or project basis. We offer same day site visits for urgent problems. A full report of all work done is provided every month.

Many clients have used this support package for over 15 years.

Fixed Price Support & Maintenance

  • Unlimited telephone access to our support team
  • Unlimited remote support when necessary
  • Weekly scheduled evening maintenance on all PCs, to ensure they run quickly and safely
  • Supply of PC monitoring and antivirus tools which provide automatic fault reporting, proactive support and premier class security on every PC, laptop & server
  • Ensuring antivirus updates are working
  • The supply of email antivirus, anti-spam solutions  that provide a backup email solution in the event of a serious IT failure
  • Fixing any Microsoft system faults and corruption
  • Ensuring local & remote backups are functioning correctly
  • Restoring systems in the event of system failure utilising back-ups
  • Consultancy on all future IT expansion, upgrades, and development
  • A fully documented site report 
Plus 
An agreed level of  On-Site support for issues that cannot be fixed remotely. 

Pay As You Go New Customer Offer!

We Guarantee To Be At Your Door In
3 hours or less* Or The Call Is FREE

*Offer applies to any new business client within 45 minutes of Watford, Hertfordshire during normal working hours only

About Our Company

 11 Microsoft qualified network engineers are directly employed full time by Renaissance.

All staff split their time equally between on site and off site work. While in the office these skilled staff answer the helpline calls if you have a problem.

We also have 3 software developers who add their considerable knowledge where required.

3 Admin staff complete the company profile.

Get in touch

  • Renaissance Computer Services Ltd
    Unit 20, Orbital 25 Business Park
    Dwight Road, Watford, Herts
  • WD18 9DA
  • Phone: 01923 690700
  • Email: web2018@renaissance.co.uk

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