We have support packages to suit all requirements and the investment required depends on several factors such as your company size, service level required and whether you want an all inclusive service, fixed monthly charges or to pay as you go.
If you require a quotation we can send you a questionnaire which will identify your needs. ideally we recommend an initial meeting at your offices to fully identify your key needs and likey company development.
Renaissance has been trading successfully for over 15 years. The directors of the company have been supporting businesses in the local area for over 25 years.
Many clients have used our services for over 10 years. See our customer testimonials for more information.
We respect every client's confidentiality and only employ permanent full time (no sub contracted) staff who we trust to represent our company to extremely high standards.
We have spent 15 years working with the NHS. As a result all Renaissance staff are aware of governance and PID (Patient Identifiable Data) and work within the strictest boundaries set.
Most of our network clients have between 5 and 40 PCs. That said we also deal with both home users and the NHS, the largest employer in the country.
We have a significant portfolio of long serving clients, many of whom have dealt with us for over 10 years.
We provide a monthly report of all work no matter how big, small or urgent.
Who did what, who we spoke to on your behalf, when we worked on, tested and chased issues.
This makes us extremely accountable and keeps you fully informed.
This system also allows our engineers to work on your site as one holistic team providing immediate cover when other Renaissance staff are off site, off sick or on holiday.
When a problem cannot be fixed remotely, a site visit is required. Our engineers can either book their own time or see exactly which colleagues are near you, providing the fastest response possible.
Urgent visits are made within a few hours.
Other site visits are usually the same day.
We normally set up unattended support to client servers so that we can work on them as we deem necessary.
This allows us to carry out "out of hours" server maintenance when required which minimises the disruption that server upgrades have on your staff and your business.
Immediate remote support is performed by us directing you to a website that allows us to take over your PC. You can then see what we are doing to fix the fault.
This product allows us to support both office workstations and home PCs if you have home/office connection problems.
Our main number is answered by our 8 qualified and experienced engineers.
They will either offer immediate telephone support or immediate remote support and will arrange a site visit if required.
A Renaissance Director acts as your account manager and will:
Yes we will happily talk to other software / copier / printer suppliers, phone and mobile companies, Internet providers and will take overall responsibility for all suppliers if needed, reporting back and offering advice when decisions are required.
8 Microsoft qualified network engineers are directly employed full time by Renaissance.
All staff split their time equally between on site and off site work. While in the office these skilled staff answer the helpline calls if you have a problem.
We also have 3 software developers who add their considerable knowledge where required. 3 Admin staff complete the company profile.
Urgent issues are dealt with immediately. Urgent "system down" site visits are usually made within 3 hours.
Issues passed to third parties e.g. your Internet provider are logged immediately then chased at regular intervals until resolved.
The Renaissance office is manned from around 8am to nearly 7pm. We offer an out of hours support number where voicemails are immediately emailed to all members of staff. The message is then dealt with accordingly.
Often an overnight or early morning call leads to an engineer being diverted straight to a client's office.