Select from our four managed service packages, each offering access to our IT Support Desk for comprehensive remote and technical support, consultancy, and cyber security guidance, plus tiered combinations of additional services, providing security, productivity, and compliance functionalities for your organisation.
We deliver cutting-edge IT solutions tailored to your business needs. Our expert team provides robust technical support, leveraging advanced technologies for remote troubleshooting and proactive system management. We offer comprehensive security services, including real-time threat monitoring and regular vulnerability assessments.
Our Service Plans provide transparent pricing and adaptable support solutions, with options to cater for any business and budget. Explore how our expertise can optimise your IT operations and protect your digital assets.
Our commitment to exceptional IT support is evident in the satisfaction of our users. We provide reliable, customised solutions tailored to your specific needs.
Our broad industry experience equips us to tackle unique IT challenges with tailored solutions that meet the specific demands of your business sector.
Our combined years of experience in providing IT Support and Managed Services help us to offer top-notch technical and strategic advice, ensuring you benefit from proven solutions and forward-thinking strategies.
The following table shows which services are included in each of our Managed Service Plans. Our Service Plans are the most cost-efficient way to purchase our solutions, but don’t forget you can always add individual “bolt-on” services to build the perfect feature set for your organisation.
| Essential | Essential Plus |
Standard | Premium | |
| Support | ||||
| Remote Support | £ |  |
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| On-Site Support (Included Hours) | Optional | Optional | Optional | Optional |
| On-Site Support (Additional Hours) | £ | £ | £ | £ |
| Security & Compliance | ||||
| Computer Remote Management & Monitoring (RMM) | |
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| Weekly Computer Patching & Maintenance | |
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| 24×7 Security Operations Centre (SOC) | |
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| Managed Detection & Response (MDR) | |
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| Native Antivirus Management & Monitoring | |
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| Microsoft 365 Security Monitoring | – | – | |
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| External Vulnerability Scanning | – | – | |
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| Phishing Simulation & Security Awareness Training | – | – | |
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| Dark Web Monitoring | – | – | |
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| Microsoft Defender Advanced Threat Protection (ATP) | – | – | – | |
| Mobile Device Management (MDM) | – | – | – | |
| Password Management Platform | – | – | – | |
| Firewall/Router Security Monitoring (SIEM) | – | – | – | |
| Internal Vulnerability Scanning | – | – | – | |
| Productivity & More | ||||
| Email Signature Management | – | – | |
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| Fast & Secure VPN-less Remote Desktop | – | – | |
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| Microsoft 365 Business Premium | – | – | – | |
| Cloud Backup | ||||
| Microsoft 365 Backup | – | – | – | |
| Cloud Accounts (Quickbooks Online / Xero Accounts) | – | – | – | |
| Consultancy | ||||
| Dedicated Technical Account Manager | – | – | |
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| Regular Business IT Reviews | – | – | |
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| : Included in package |
– : Not included | £ : Additional charges apply |
| Essential |
| Support & Consultancy: |
| Remote Support: Chargeable |
| On-Site Support: Chargeable |
| Managed Services: |
| Computer Remote Management & Monitoring (RMM) |
| Weekly Computer Patching & Maintenance |
| 24×7 Security Operations Centre (SOC) |
| Managed Detection & Response (MDR) |
| Native Antivirus Management & Monitoring |
| Essential Plus |
| Support & Consultancy: |
| Remote Support: Included |
| On-Site Support: Chargeable (Optional Included Hours) |
| Managed Services: |
| Computer Remote Management & Monitoring (RMM) |
| Weekly Computer Patching & Maintenance |
| 24×7 Security Operations Centre (SOC) |
| Managed Detection & Response (MDR) |
| Native Antivirus Management & Monitoring |
| Standard |
| Support & Consultancy: |
| Remote Support: Included |
| On-Site Support: Chargeable (Optional Included Hours) |
| Managed Services: |
| Everything in Essential Plus, plus… |
| Microsoft 365 Security Monitoring |
| External Vulnerability Scanning |
| Phishing & Security Awareness |
| Dark Web Monitoring |
| Cloud Email Signature Management |
| VPN-Free Remote Desktop |
| Technical Account Manager |
| Regular Business IT Reviews |
| Premium |
| Support & Consultancy: |
| Remote Support: Included |
| On-Site Support: Chargeable (Optional Included Hours) |
| Managed Services: |
| Everything in Standard, plus… |
| Microsoft Defender Advanced Threat Protection (ATP) |
| Mobile Device Management (MDM) |
| Password Manager |
| Router/Firewall Security Monitoring (SIEM) |
| Internal Vulnerability Scanning |
| Microsoft 365 Backup |
| Cloud Accounts (Xero / Quickbooks Online) Backup |
