News and Case Studies

Cheapest or Best Value?

Cheapest or Best Value?

Cheapest or Best Value?

When you’re looking at a new IT purchase, what’s more important to you: Cheapest or Best Value?

A relatively new customer to Renaissance called up to complain of a burning smell coming from their comms room. When one of our engineers attended site to investigate, this is what he discovered inside the customer’s server!

The server was installed and maintained by one of the customer’s previous IT suppliers. At some point, it had obviously needed a wiring extender to supply power to an additional bit of hardware. For whatever reason, the installer used an inferior quality extender with noticeably thin and under-spec’d wiring. Ultimately, these wires melted under load and shorted out, causing the charred mess in the photo.

Amazingly, the server didn’t seem to suffer any damage to any of its other components, meaning we were able to get it back online and operational before very long at all, but… how much worse could this have been?

The fact that the server didn’t suffer any further damage is almost unbelievable; this could easily have led to a fire in the occupied office, extended loss of business, or even developed into a life-threatening situation. All for the sake of a sub-£10 bit of wiring,,,

This is why we’re not interested in being the cheapest option over here at Renaissance. Sure, we could cut corners here or there, to do things cheaper, but at what cost? Instead, our aim is to provide our customers with great value products and services, because that’s what really transforms your IT systems from a “necessary evil”, into a true investment in your business.

New website launch!

Website

The new Renaissance website is live!

We felt it was time that our old (and tired) website got a facelift, so, here we are!

Normally, websites are one of the few things we don’t do in-house here at Renaissance, since we have some specialist partners who can do a fantastic job much quicker than we can. Plus, if we were all busy designing websites, we wouldn’t be able to offer such a great support service! 😉

In this case, some of our requirements were quite specific, in terms of integration with other platforms and systems we use in-house, so it seemed to make sense to “give it a go” ourselves, and call in the experts when if and when we get stuck. Also, if we’re being completely honest, we quite enjoy the geeky stuff… so a bit of HTML and CSS coding bits made for a new challenge!

We’ve got lots of ideas for things we’d like to add to the new site, and there’s more work to be done on what’s already here, but we think it’s already better than the old one, so why wait to share it?

Interested In Learning More?

Why not take a look at our other services or, even better, have a chat with one of our experts?

Introducing Renaissance Remote!

Renaissance Remote

Renaissance Remote is an add-on service of which any of our customers with either a Fixed Price Unlimited or PAYG Support Agreement can take advantage.

For just £6 per month, per user, you’ll gain access to our Remote Portal, where you can quickly and securely access your office PC from any other computer in the world, whether that’s from home, on your commute (with Wi-Fi or 4G/5G), or on holiday by the pool! All you need is a computer or tablet to connect from, and an internet connection.

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About Us

Established in 1997, Renaissance Computer Services has been providing IT Services to local, small to medium-sized business for over 25 years. Following a general shift towards cloud-based computing, the company developed itself into the MSP sector and has spent several years developing a solid portfolio of high-quality Managed Services. We only employ staff who are passionate about computing and technology and many of them use the same solutions we sell, in their own homes: That’s how we know we’ve picked the right solutions for our customers.

Simple.  Effective.   Reliable.

We bring a “no-nonsense” approach to IT Support: When something goes wrong, we’ll fix it first and ask questions later. The priority is always to keep your staff and business operational and running as efficiently as possible. The “How can I help?” mentality is a core quality we look for in all potential employees.

In everything we do, we try to strike the right balance between security, performance, and reliability. Often that means going back to basics: Listening to what you and your business really need, and finding the right solution for your scenario, rather than trying to make something else fit.