This page provides access to the contractual terms, service standards and policies used by Renaissance Computer Services Ltd. The documents applicable to a particular purchase or service will be identified in the relevant proposal, quotation, order or agreement.
| Managed IT Plan Terms & Conditions | All Managed IT Plans |
| Premium Managed IT Plan - Service Schedule | Premium Managed IT Plans |
| Standard Managed IT Plan - Service Schedule | Standard Managed IT Plans |
| Essential Plus Managed IT Plan - Service Schedule | Essential Plus Managed IT Plans |
| Essential Managed IT Plan Service Schedule | Essential Managed IT Plans |
| Technology Standards | All Managed IT Plans |
| Data Processing Agreement | All Services provided under the Managed IT Plans where Renaissance acts as a Processor of Customer Personal Data. |
| Approved Sub-Processor Register | All Services provided under the Managed IT Plans where Renaissance acts as a Processor of Customer Personal Data. |
| Technical and Organisational Measures | All Services provided under the Managed IT Plans where Renaissance acts as a Processor of Customer Personal Data. |
| Professional Services Terms & Conditions | Consultancy, implementation, migration and project work |
| Supply of Hardware & Software Terms | Hardware, software, subscriptions, licences and third-party products |
| Privacy Policy | How Renaissance collects, uses and protects personal information |
| Complaints Procedure | How to raise a concern or complaint. |
Previous versions of our contractual documents are available on request.
Where a proposal, quotation or agreement identifies a particular document version, that version will continue to apply unless amended in accordance with the relevant agreement.
Your proposal, quotation, order or agreement should identify the documents that apply to your purchase or service.
For assistance, please contact your Renaissance Account Manager or contact Renaissance.
