Why Proactive IT Support are Powering the Fintech Boom

07 May 2025

In recent years, the fintech sector has been experiencing a notable resurgence. After an early-2020s boom, many fintechs were tested by harsh realities: a global pandemic, followed by tough macroeconomic conditions and a venture funding pullback that hit growth hard. Yet amid these challenges, digital finance adoption only accelerated. During the pandemic, consumers flocked to fintech solutions—for example, daily fintech app download rates jumped from about 29% to 33%, reflecting a surge in demand for digital banking and payments.

Now, as we move through 2025, fintech innovators are rebounding. Market conditions have begun to stabilise, and investor sentiment is cautiously optimistic, with capital being directed toward sustainable, efficient business models.

How Managed Services are Powering the Fintech Comeback

One crucial factor powering fintech’s comeback is the rise of managed services. But what are managed services exactly? In essence, managed services involve outsourcing various IT operations and support functions to an external expert provider known as a Managed Services Provider (MSP). Instead of a fintech company trying to do everything in-house, a third-party MSP remotely manages the client’s IT environment, handling networks, infrastructure, applications, security, and more on an ongoing basis.

This approach transforms IT Support in Hertfordshire from a reactive ‘break/fix’ model to a strategic, proactive partnership.  MSPs proactively monitor and maintain systems to identify and mitigate issues before they impact operations. The objective is to enhance system performance and reliability while relieving businesses of the burden associated with managing IT in-house.

Managed services span a wide range of offerings. Some common examples include:

• Managed IT Support & Helpdesk: Comprehensive IT support plans where an external team provides 24/7 IT support desk services, user support, and computer/device management.
• Managed Cybersecurity: Security experts monitor and protect the fintech’s systems around the clock. Services can include managed antivirus and anti-malware protection, intrusion detection, network security management, and ongoing security audits.
• Cloud Infrastructure Management: Cloud specialists handle the fintech’s cloud platforms and infrastructure. This can cover migrating to cloud services, managing cloud-based servers, optimising costs, and maintaining uptime.
• Compliance Management: Given the heavily regulated nature of finance, managed compliance services are in high demand. Providers assist fintech firms in adhering to financial regulations and industry standards—from GDPR and PCI-DSS to newer fintech-specific rules.
• Business Continuity & Backup Services: To guarantee uptime, MSPs often provide business continuity planning, data backups, and redundancy solutions. These services ensure that even if a disruption occurs—be it a cyberattack or server outage—the fintech can quickly recover without major customer impact.

How Managed Services Support Fintech Companies

Managed services have emerged as a catalyst for fintech growth and resilience. Fintech startups and scaling companies benefit in several strategic ways by partnering with seasoned MSPs:

Cost Reduction & Faster Scaling

Many fintech ventures operate under tight budgets and need to scale technology quickly. Engaging an MSP to manage IT operations can significantly lower costs associated with recruiting, training, and overseeing an internal IT workforce. Rather than investing in a large internal IT team, fintechs pay for what they need when they need it.

This not only reduces overhead but also simplifies the expansion of infrastructure and support as the business grows. In fact, opting for financial services IT support allows companies to delegate their IT needs to a specialised provider—helping them save on personnel costs while scaling IT services flexibly in line with business growth.

Improved Security Posture and Reliability

In finance, trust is everything—and one tech meltdown or security breach can shatter a fintech’s reputation. Managed services give fintech firms access to enterprise-grade security and reliability measures from day one. MSPs provide continuous 24/7 monitoring, incident response, and robust cyber defences that most startups couldn’t afford on their own.

By outsourcing to a dedicated security-focused provider, fintechs reinforce the reliability of their operations and protect their brand reputation. For example, a managed security service will often include real-time threat detection, firewall management, regular vulnerability scans, and rapid response teams for any incidents.

Enabling Regulatory Compliance and Risk Management

Fintech companies must navigate a complex web of regulations—from data privacy laws to financial industry rules. Compliance is imperative; failure to adhere can result in significant fines or the revocation of a fintech’s operating licence.

Managed service providers play a key role here by offering expertise in compliance and risk management. They keep up with ever-changing regulatory requirements and ensure the fintech’s IT systems and processes meet those standards.

Focus on Core Innovation

Perhaps one of the greatest benefits of managed services is the freedom it gives fintech companies to focus on their core business. Developing a disruptive finance app or payment platform requires intense focus and agility—something that can be diluted if the team is sidetracked by routine IT maintenance or firefighting system outages.

Handing off IT operations to a trusted MSP serves as a lifeline, allowing fintech leadership and developers to channel every effort into product innovation, customer experience, and growth initiatives.

By leveraging managed services in these ways, fintech firms can punch above their weight—achieving operational maturity and security on par with much larger institutions, without sacrificing the flexibility and focus that define a startup. It’s a strategy that turns what could be weaknesses (limited resources, lack of IT depth) into strengths, propelling fintech innovation forward even in a challenging environment.

Conclusion

The rise of managed services is not just an ancillary trend—it is fundamentally shaping how fintech companies operate and compete. From cost efficiencies and stronger security to compliance assurance and focus on core competencies, the benefits are driving fintech leaders to make managed service providers key allies in their journey. In 2025 and beyond, successful fintech strategies will increasingly hinge on smart outsourcing: partnering with the right MSP to underpin their technology so that these fintech disruptors can do what they do best—disrupt, innovate, and deliver the future of finance with confidence.