Why do I need an IT Support Desk?
An IT Support Desk is a service which supplies technical support, troubleshooting and ongoing IT management to Businesses. This help desk IT services fixes software and hardware issues, network issues, mitigates against cyber security threats, and performs system upgrades. Our IT Support Desk means minimal downtime, improved security, and increased productivity, so your team can concentrate on running your business.
How do IT support companies keep data secure?
IT desk support companies employ multiple layers of security to protect business data. This entails firewall protection, encryption, antivirus/antimalware, MFA, routine security patches, cyber threat monitoring, and conformance to established Cyber Security Frameworks such as Cyber Essentials Plus, ISO:27001, and NIST. A quality IT help desk support team also trains employees about cyber security best practices and avoids a potential breach introduced by human error.
Which industries/business sizes do you support?
Our IT help desk support is for anyone, from start-ups to small-medium businesses of 100 or more users. We serve different industries including finance, healthcare, legal, retail and professional services by providing IT solutions according to industry requirements and compliance standards.
How quickly do you respond to support requests for IT issues?
We know IT issues affect your business and strive for rapid response times; that’s why we prioritise issues based on a combination of both urgency and business impact. Issues graded as "Critical" receive a response within 30 minutes, from a skilled IT Engineer.
Do you provide on-site support if remote help isn't enough?
Yes, we provide on-premise & remote IT support. While many issues may be easily resolved remotely via troubleshooting, some technical issues require an on-site visit. If required our IT professionals will visit your office to diagnose and resolve onsite issues that may impact the running of your business.
What is the IT support cost for small businesses?
IT help desk support cost depends on service level, company size and required features. We offer both Fixed-Fee and Pay-as-You-Go plans, or totally custom service agreements. All of plans include a subset of our Managed IT Services, allowing your Organisation to save money by avoiding downtime, data loss, & security breaches with our reliable IT service help desk.
