IT Support Packages & Pricing

Reliable IT Services, Transparent Pricing

At Renaissance, we recognise that every business has unique IT needs. That’s why we offer a variety of tailored IT support packages to fit different requirements and budgets. Whether you’re a small business needing basic support or a larger enterprise requiring comprehensive IT management, we have the right solution for you. Choose from our IT Support Packages, or a totally customised plan, and you can rest easy with our expert team delivering reliable remote and on-site support, keeping your IT systems running smoothly.

Support Options

Select from our three service packages, each offering comprehensive remote and technical support, security guidance, event monitoring, and management. We also handle updates, changes, and conduct routine health checks.

Package Tag

Why Choose Renaissance IT Support?

We deliver cutting-edge IT solutions tailored to your business needs. Our expert team provides robust technical support, leveraging advanced technologies for remote troubleshooting and proactive system management. We offer comprehensive security services, including real-time threat monitoring and regular vulnerability assessments.

Our packages provide transparent pricing and adaptable support solutions, with options to cater for any business and budget. Explore how our expertise can optimise your IT operations and protect your digital assets.

  • 1500+

    Happy Users

    Our commitment to exceptional IT support is evident in the satisfaction of our users. We provide reliable, customised solutions tailored to your specific needs.

  • 130+

    Clients Across

    Our broad industry experience equips us to tackle unique IT challenges with tailored solutions that meet the specific demands of your business sector.

  • 25+

    Years of Experience

    Years of industry expertise enable us to offer top-notch IT support and strategic advice, ensuring you benefit from proven solutions and forward-thinking strategies.

IT Service Packages

  
Essential
Standard
Premium
Support & Consultancy
  • Pay-As-You-Go Remote IT Support
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  • Unlimited Remote IT Support
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  • Unlimited On-Site IT Support*
  • *Additional charges apply
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  • Dedicated Technical Account Manager
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  • Regular Business IT Reviews
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Managed Services
  • Remote Management & Monitoring Service
  • Weekly Computer Patching & Maintenance Routine
  • Computer Security Monitoring & Emergency Intervention (24×7 Managed
    SOC)
  • Native Antivirus Management & Monitoring
  • Managed Signatures for Business Email
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  • Fast & Secure VPN-less Remote Desktop
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  • Microsoft 365 Security Monitoring (24×7 Managed SOC)
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  • External Vulnerability Scans
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  • Phishing Simulation Emails & Security Awareness Trainin
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  • Dark Web Monitoring
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  • Microsoft 365 Business Premium:
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  • – Microsoft Office Desktop Apps
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  • – Mobile Device & App Management (Intune)
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  •  – Exchange Online Email (50GB + Archive per
    User)
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  • – SharePoint Online
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  • – OneDrive for Business (1TB per User)
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  • – Microsoft Teams
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  • – Microsoft Defender for Business
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  • – Microsoft Entra ID
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  • – Microsoft Information Protection
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  • – Microsoft Clipchamp
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  • – Microsoft Loop
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  • Cloud Backup of Microsoft 365
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  • Cloud Backup of Cloud Accounts Data
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  • Password Management Platform
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  • Firewall/Router Security (SIEM) Monitoring
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  • (24×7 Managed SOC)
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  • Microsoft Defender for Business for Servers
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Selecting the Right Support Level

Do you prefer to manage your own IT environment but need access to skilled technical help for occasional assistance?

Would you like to share management of your IT environment with our team and benefit from proactive monitoring and event management?

Do you need a fully managed service that allows you to focus entirely on your business goals?

Our Essential Plan Covers

  • Expertise from specialists skilled in managing challenging environments and intricate system integrations.
  • Remote technical support for overall guidance, help with modifications, or issue resolution.
  • Assistance with vendor escalations, leveraging technical proficiency and language.
  • The flexibility to call in an engineer to cover holidays or bridge skill gaps.

Our Enterprise Plan Covers

  • A ready-to-use, optimised toolset for proactive monitoring of your environment.
  • Notifications are sent only when necessary, after validation by our Network Operations Centre (NOC).
  • Enjoy all the benefits of the Essentials service, with issues resolved by our team.

Our Enterprise Plus Plan Covers

  • Our expert engineers proactively monitor and manage your IT environment.
  • Guaranteed service levels for incident resolution, change implementation, security updates, and system optimisation.
  • Allows you to concentrate entirely on your business goals.

Our Bespoke Plan Covers

  • We can create a customised solution tailored to your unique organisation needs, often integrating multiple services into a seamless, end-to-end managed service.

Need Help Finding the Right IT Support?

Your IT systems should enhance your staff’s efficiency without complicating things. We focus on providing solutions based on true value, not trends or gimmicks. Our offerings are practical, tested, and designed to deliver real benefits to your business. Contact our team to get custom quote based on your requirnement.

Fixed Price Unlimited Support Agreements

Fixed Price IT Support and Consultancy by Telephone, Email, and Remote Desktop, month-by-month, with no limits, and no commitments!

Designed for businesses with a budget for their IT Support & Development, and who don’t want to worry about extra charges when their users need help; our Fixed Price Unlimited Support Agreements are the best way to get the most out of your relationship with Renaissance and your IT. We take an active role in the planning, development, and support of your systems, and the vital functions they provide to your business.

We believe the quality of the service we provide should speak for itself, so we’ll never tie you in to a contract!

Account Management & Consultancy:

A Dedicated Technical Account Manager

Quarterly Technical Documentation Reviews

Biannual IT & Strategy Review Meetings

Miscellaneous Admin Duties

Unlimited Remote & Telephone Helpdesk Support:

Hardware & Software Support

Liaising With Third-Party Suppliers

Restoring Systems

Computer Management, Maintenance, Monitoring, and Antivirus:

Computer Management Service

Managed Business Antivirus

Backup & Systems Monitoring

Additional On-Site Support Options:

Scheduled, Regular IT Maintenance Visits

Included On-Site Support

Pay As You Go

Remote, Telephone, and On-Site IT Support, primed and ready for when you need it, but keeping costs down when you don’t! Ideal for smaller businesses or individuals who don’t have an IT budget, or for larger companies who have their own in-house IT team and just need a bit of help, from time-to-time. We’re there when you need us, ready to offer support and advice, but you keep hold of the reins.

Together for just £4.95 per computer or server, per month! … and that’s it!

If you don’t need our help that month, you’ll pay nothing more for your IT support.

When you do need us, our Support Desk is ready and waiting. This is how it works:

Our PAYG Remote Support Charges

£ 70 / hour
Support or Consultancy by Email
Support or Consultancy by Telephone
Support by Remote Desktop
All charged by the minute.

Our PAYG On-Site Support Charges

£ 70 / hour
On-Site Support
On-Site Consultancy & Meetings
Charged for the first hour in full, then rounded-up to the next 30
minute interval.

What do you get?

Email, Telephone, and Remote Helpdesk Support:

Hardware & Software Support

Liaising With Third-Party Suppliers

Restoring Systems

Computer Management, Maintenance, Monitoring, and Antivirus:

Computer Management Service

Managed Business Antivirus

Backup & Systems Monitoring

Ad-Hoc Advice & Consultancy:

IT & Strategy Review Meetings

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    Benefits of Managed IT Support

    choose 7
    Cost Efficiency

    Get round-the-clock access to a responsive helpdesk staffed by skilled IT engineers and specialists, ready to assist your organisation whenever needed.

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    Quick and Efficient Support

    We resolve technical issues swiftly to minimise downtime and keep your business running smoothly.

    Business
    Scalable Support

    Access a responsive helpdesk with experienced IT engineers and specialists during business hours whenever your organisation needs assistance.

    choose 4
    Optimal Hardware and Software

    We assist in selecting the right hardware and software for your needs, saving you time and avoiding costly errors.

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    Cyberattack Protection

    We implement security measures to safeguard your data and systems from cyber threats, crucial for businesses handling sensitive information.

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    Focus on Business

    Expert IT support gives you confidence that your technology is managed by professionals, letting you focus on your core business without IT worries.

    SME Business
    SMEs

    We support small to medium businesses, up to 200 employees, across various sectors

    expert IT services
    Charities

    We understand the unique challenges of running a non-profit and provide IT services to several charitable organisations, at discounted prices

    Startups
    Startups

    We help new businesses set up secure IT infrastructure and best practices

    technical support
    Individuals

    We offer technical support both on-site and remotely

    How does a Business IT Support Contract work?

    At Renaissanc, we tailor our contracts to suit your specific needs, offering services like regular system maintenance, troubleshooting, and security monitoring. Whether you opt for a Fixed Price Unlimited plan or Pay-As-You-Go, our support ensures minimal downtime, quick issue resolution, and consistent performance. With a contract in place, you gain peace of mind knowing that a dedicated team is managing your IT infrastructure, allowing you to focus on your core business objectives.

    Our contracts also include regular updates and patches to keep your systems secure and up-to-date. We provide comprehensive reporting, so you’re always aware of your IT health and any potential issues.

    Positive Reviews from Our Clients

    See what our happy clients have to say about us!