Pay As You Go
We install our two Core Service Applications on each of your computers, laptops, and servers:
Computer Management Service
Managed Business Antivirus
Together for just £4.95 per computer or server, per month!
... and that's it!
When you do need us, our Support Desk is ready and waiting.This is how it works:
Our PAYG Remote Support Charges
Support or Consultancy by Email
Support or Consultancy by Telephone
Support by Remote Desktop
Our PAYG On-Site Support Charges
On-Site Consultancy & Meetings
Email, Telephone, and Remote Helpdesk Support:
Our Support Desk team can help with anything from setting up an email account on your mobile phone, to troubleshooting a slow or intermittent internet connection.
Computer running slow?
Can’t get your second monitor to work?
Our team are there to help for as much as you need them.
We often get requests for our customers which have come from, or are about, a third-party system. We aim to be your first point of contact for all things IT, so we’re very happy to speak to anyone else whose involved in your systems.
Of course, we’ll always make sure any requests are genuine and authorised before we make any changes!
Backups are one of those things you know you should have but hope you never have to use. Well, if you ever need something restored – whether that’s an individual file or email, or an entire system, our team are there to help.
We’ve even been known to supply loan servers from time to time, to get our customers back on line ASAP.
Computer Management, Maintenance, Monitoring, and Antivirus:
Covered by the charges outlined above, this is one of the core solutions our engineers use when working on your systems, and also provides the core functionality for some of our other services.
Antivirus is as important as its ever been, but can also be a major reason for computers running slowly (or sometimes not running at all!) Our Managed Business Antivirus strikes the right balance between security and performance and, combined with our powerful Computer Management Service for deployment and monitoring, there’s just no reason to use anything else!
We routinely check our customers’ backups in multiple ways:
- If a backup solution is installed but hasn’t reported a successful backup recently, our systems will automatically log a support ticket.
- In addition to that, our Systems team have a dashboard screen above their desks which shows historical backup information for all computers we support.
Some of our customers like to get an email notification when a backup is successful (or fails). Others prefer to just let us monitor it for them. We’re happy to work in either way but, if your backup doesn’t go through successfully, the chances are we know about it before you do!
Ad-Hoc Advice & Consultancy:
Our Technical Account Managers and Directors can meet with you, when requested, to discuss any and all aspects of your IT systems. We can draw from a wealth of advice as we work with a large number of businesses across a wide array of industries.